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It is possible for a buyer to return a faulty item purchased from us only if the damage is thoroughly assessed and happens to be caused by us.
The buyer has an option to return the product to us for a full refund or a replaced product. Returning the product will require the buyer to bear the shipping/transportation cost. In returning the product, make sure the product is in its original state when you received it.
You have an option to keep the product as well and ask for a partial refund.